The operating manual

Linkea
Linkea
Avocats, Conseils en réseaux
09/01/2024

THE OPERATING MANUAL

One of the franchisor’s obligations is to make its know-how available to the franchisee.

This provision is generally formalized in a manual called the “Operating Manual”.

Or “Know-How Guide”, “Book”, “Process”, even “Bible”.

The operating manual shall include all the elements relating to the franchisor’s know-how:

– how to find a location

– premises specifications

– work schedule

– pre-opening communications

– point-of-sale operating guide

– processes specific to the activity, the business sector…

The manual is designed to enable a newcomer to the business, unfamiliar with the concept, to become a “Super Franchisee”.

The manual is available in paper or digital format, and often includes video links.

It must remain confidential.

For further information, don’t hesitate to contact us !

Linkea
Linkea
Avocats, Conseils en réseaux
09/01/2024